Privacy
Policy

1. Information We Collect

When you sign up for Filmsy, we collect the following information:

• Account information: Full name and email address
• Device information: Device type, MAC address (if using HotPlayer Pro)
• Payment information: Card details are processed securely through our payment provider and are never stored on our servers
• Usage data: Basic service usage to improve our platform

2. How We Use Your Information

• To create and manage your streaming account
• To activate your service on your chosen device
• To process payments and manage subscriptions
• To send you important service updates via email
• To provide customer support via live chat or email

3. Data Security

We use industry-standard 256-bit SSL encryption to protect your data in transit. Payment information is processed through PCI-compliant payment processors. We do not store your credit card details on our servers.

4. Data Sharing

We do not sell, trade, or share your personal information with third parties except as required to provide our service (e.g., payment processing) or as required by law.

5. Cookies

Our website uses cookies to work properly and to understand how visitors use the site. This includes third-party analytics and advertising tools such as Meta (Facebook) Pixel and Microsoft Clarity, which may set their own cookies to measure traffic and improve our ads. You can block cookies in your browser settings at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Cancel your subscription at any time

7. Contact Us

If you have questions about this Privacy Policy or your data, contact us via our live chat or email us at support@filmsy.tv.